At Colim Stores, we understand that plans may change, and you might need to cancel your order. Our goal is to make the cancellation process as smooth and hassle-free as possible. Please review our cancellation policy below for further details.
Cancellation Timeframe
You can cancel your order within 24 hours of placing it. If you need to cancel after this period, please contact us at support@colimstores.com as soon as possible. While we will do our best to accommodate your request, we cannot guarantee that the cancellation will be successful.
Please note that if your order has already been shipped, it cannot be canceled. In such cases, customers must follow our return policy to request a refund. If you receive a damaged or incorrect product, Colim Stores will cover the return shipping costs and offer either a full refund or an exchange.
Processing and Shipping Time
Orders typically take 2-4 business days to process and 5-8 business days to ship. Once an order has been processed or shipped, it is no longer eligible for cancellation.
Refunds
If your cancellation request is approved, we will process your refund within 7-9 business days. The refund will be credited to the original payment method used for the purchase.
Contact Us
If you need assistance with canceling your order or have any questions, please reach out to our customer support team at support@colimstores.com. We are available from Monday to Saturday and will do our best to assist you promptly.