Ordering
1. How do I place an order on Colim Stores?
Placing an order on Colim Stores is quick and straightforward. Browse our collection, select the product you wish to purchase, choose your preferred size or color (if applicable), and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.
2. Do I need to create an account to place an order?
No, an account is not required to place an order. However, creating an account allows you to save your shipping and billing details for future purchases, track your order history, and receive updates on new products and special promotions.
3. Can I change or cancel my order after it has been placed?
If you need to modify or cancel your order, please reach out to us as soon as possible at support@colimstores.com. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed. For more details, please refer to our Cancellation Policy below.
4. Is my personal and payment information secure on Colim Stores?
Yes, we prioritize the security of your personal and payment details. Our website uses SSL encryption technology to safeguard your data during transmission and storage. Additionally, we comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure the protection of your credit card information.
Shipping
1. How much does shipping cost?
We charge a flat-rate shipping fee of $5.95 for all orders within the USA. This fee covers packaging, handling, and delivery to your doorstep.
2. How long does shipping take?
Shipping times depend on your location but typically range from 2 to 4 business days. Please note that order processing may take 5 to 8 business days. During peak seasons or holidays, shipping times may be longer.
3. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the status of your delivery.
4. Do you ship internationally?
Currently, we only ship within the USA.
Return & Refund
1. What is your return policy?
At Colim Stores, we want you to be completely satisfied with your purchase. If you are not, you may return the item within 14 days of delivery for a full refund. Items must be returned in their original condition, with all tags attached and in their original packaging.
2. How do I initiate a return?
To initiate a return, please contact us at support@colimstores.com for a return authorization. We will provide you with detailed instructions on how to return the item.
3. How long does it take to process a return?
Returns are typically processed within 7 to 10 business days after receiving the returned item. Once processed, you will receive a full refund for the purchase price.
4. Can I exchange an item?
Yes! If you need a different size or color, please contact us at support@colimstores.com to request an exchange. We will guide you through the return process and help you place a new order for the desired item.
Cancellation
1. How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at support@colimstores.com. We will do our best to accommodate your request. However, please note that cancellations may not be possible if the order has already been processed.
Contact Information
For any further questions, concerns, or assistance, feel free to reach out to our customer service team at support@colimstores.com. We are here to help and will respond to your inquiries as soon as possible.