We understand that returns may sometimes be necessary, and we have created a hassle-free return and refund policy to ensure your satisfaction. We offer a 14-day return policy for eligible items.
Return Eligibility
We accept returns and refunds under the following conditions:
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 24 hours of receiving the product. We will provide instructions for returning the item and issue either a refund or a replacement.
Incorrect Items
If you receive an incorrect item, please notify us within 24 hours of delivery. We will arrange for the return of the incorrect item and send you the correct product.
Conditions for Returning Products
To be eligible for a return:
- Items must not be used or washed.
- Products that have been altered from their original condition are not eligible for return.
- Items must be returned with their original tags attached.
- Returns will not be accepted if the item’s condition differs from its original state due to reasons not caused by us.
Return Process
1. Initiate a Return
Contact our customer service team at support@colimstores.com with your order number and the reason for the return.
2. Return Authorization
Our customer service team will review your request and provide you with a Return Authorization (RA) number along with detailed return instructions.
3. Shipping Costs
- For general returns, the cost of return shipping is your responsibility. We recommend using a trackable shipping method to ensure safe delivery.
- For defective or damaged items, we will provide a prepaid shipping label at no cost to you.
4. Return Shipping Address
Send the returned item with its original packaging to our warehouse at:
📍 518 Mc Clue St, Lanesboro, IA 51451, United States.
5. Packaging
Please securely package the returned item(s) and consider insuring the package for its full value. We cannot be held liable for items lost or damaged during the return shipping process.
Refunds
Once we receive your return, our team will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-9 business days. The refund will be credited to your original payment method.
For defective or damaged items, we will issue a full refund, including the cost of return shipping.
Contact Us
If you have any questions or concerns about our return and refund policy, feel free to reach out to us at support@colimstores.com. Our customer service team is always here to assist you and ensure you have a positive shopping experience.